Unemployment Insurance Claims

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The policy documentation you receive from your insurer will have contact details for their claims department. You must write to your chosen unemployment insurance company about a claim, within 30 days of becoming unemployed or disabled or as soon as reasonably possible. Make sure you read your policy documentation to understand the claims procedure of your insurer.

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They will send you the claim form. You will need to fill this in and return it to them as soon as reasonably possible, giving them all the information they ask for so they can process your claim. This should include wage slips, your termination notice and your P60. Or, if you are self-employed, a bank statement, invoices and annual accounts, and Inland Revenue and national insurance records. You will be responsible for giving them the proof they need. If you delay in sending in a claim to the company it may make your claim harder to confirm. It could also lead to a delay in paying your claim or not paying your claim at all. If they want you to have a medical you must have one, or they may refuse to pay your claim. They will pay any costs involved for the medical.

They will pay the benefit when they receive satisfactory evidence of your entitlement to claim. Throughout the period for which you claim under this contract they will need you to provide evidence of your disability or unemployment. They will not pay benefit for any period of disability or unemployment for which you do not provide evidence. They may ask you to produce this certificate as proof. Once they have accepted a claim, they will pay your benefit for the month passed.

This page is intended as an overview only and you should always consult your policy documentation about the claims procedure of your insurer, failure to comply with the terms and condition of your insurer as stated in their policy documentation may result in their refusing to pay your claim.